We would recommend using a mesh cleaning brush that can be purchased from marketplace sites. These brushes are generally designed with soft, angled bristles that can reach into the fine grids of the mesh to clean without being too harsh. Use the brush damp, with no soap.

Please ensure the mesh is completely dry before retracting, to prevent moulding.

This is dependent on your home's environment, but the general rule of thumb is that if it looks dusty, give it a quick clean with the brush before retracting. It is best to minimize debris build up, which can affect longevity of the mechanism.

1) Mechanism, frequently.
Test that it retracts, latches, or locks in place as per normal.

2) Mesh, frequently.
Visually check first that there are no breaches in your mesh.

To determine if the mesh is degrading, run your hands along the entire area of mesh, it should not have cracks, feel sticky, rusty, nor leave residue (dust/fur excluded). Additionally, for pet-safe models, push along the seams within the tracks, to ensure the mesh is sitting securely.

Note: We strongly recommend clipping your pet's nails regularly as sharp nails can wear down mesh much faster.

3) Installation, every 6 months.
This test can be done by tugging around the perimeter of your window mesh frame towards your home's interior. For door mesh frames, test in both directions. The frame should feel sturdy and not loose. If screws were used in your installation, please also check for any signs of rust.

All our products come with 1 year manufacturer's warranty covering mechanism, this ensures that you do not receive a defective product.

The warranty excludes issues caused by wear and tear, misuse, modifications, dismantling, exposure to chemicals, water damage, and natural disasters.

As the longevity of our product & installation may vary greatly on environmental conditions and usage, please conduct regular checks. Should you have concerns, please be in touch with us and we'll assist!